Frequently Asked Questions

Why is Unlock better for publishers, and for users?

With Unlock, users and publishers don't go through a middleman. This means lower friction for the user, and both better conversions and prices for the publisher. It also means that anyone can run Unlock's code - you don't have to use our services.

Who is Unlock for?

Our first version of Unlock is for technical publishers who also control their technology platform, and whose audience is technical early adopters who use a cryptocurrency wallet.

How does Unlock make money?

As part of our roadmap, we plan on allowing users who do not know of cryptocurrencies or have a crypto wallet to pay us (Unlock Inc) with their credit card in order to perform the transaction on chain for them. In that context we will charge a convenience fee on top of the (crypto) price of the keys. This convenience fee will cover the gas price, the credit card transaction and a small margin for us.

What crypto wallet are supported?

Unlock is powered by Ethereum, which means that you can use your own wallet to purchase memberships (we call them keys).

We recommend the use of in-browser wallets such as MetaMask (for both Firefox and Chrome), or browsers which include wallets directly, such as Opera or Brave.

February 2020: We are working on adding support for WalletConnect. Please reach out if you can help!

If you do not have your own cryptocurrency wallet, you can create an account with Unlock and purchase memberships with your traditional payment (credit or debit) cards on selected locks.

Can users bypass the paywall?

Our goal is to optimize for convenience and remove as much friction as possible. We want to make it easy for most people to pay to access the content they care about. This means that yes, some users will find ways to abuse Unlock's paywall for example, by disabling JavaScript in their browsers, or by using incognito windows (on the metered paywalls...) etc.

We are working to provide lower level integrations which will make it harder to bypass limitations set by creators, but as always these will come at the expense of some usability for creators and consumers.

We strongly believe that, at this point, the biggest revenue loss for creators online is not because of fraud, but because of inconvenience.

What is Optimistic Unlocking?

When you purchase a lock and you see a Confirming Purchase notification we're using Optimistic Unlocking to confirm your purchase.

Usually a transaction needs to be confirmed on the Ethereum Blockchain before it is validated – this can take a few minutes, depending on how busy the network is. Optimistic Unlocking provides you access while the transactions is confirming rather than after. We do this to create a faster purchase and more seamless user experience. Read more about it in our release blog post.

Are the smart contract audited?

No. We will hire an independent team to perform an audit of our smart contracts, but we have decided that it is too early for this. We decided to take a very incremental approach to implementing the full protocol and we believe that there will be a lot of changes which would make an audit irrelevant at this point.

We strongly advise lock owners to frequently withdraw funds on their locks. Funds are safer when "owned" by an address than by a contract, even if audited. We will also make what it takes in case of fraud to help recover lost revenue until the contracts have been under audit.

Can Unlock be used for more than text?

Yes! Even though our earliest iterations are around paywalls for text, we are designing and building the protocol so that it can be applied to any kind of media (audio, video) or even software. This will require more integration points (not all content is just HTML in a web page), and we're happy to take suggestions and contributions!

Do I need cryptocurrencies to access the content of my favorite sites with a Lock?

Right now: yes.

Eventually: no. Our roadmap is to start with the most "crypto-friendly" crowds because they know and understand some of the constraints that arise from using cryptocurrencies ... but it is our goal to make it trivial for anyone to use Unlock, whether they want, care or even know about cryptocurrencies.

Do I need a crypto-wallet to access the content of my favorite sites with a Lock?

Right now: yes.

Eventually: no. We plan on making it easy for people who do not have a crypto wallet to use an Unlock application which can help them manage their keys.

Does Unlock work on mobile devices?

Yes - if you are using an Ethereum-enabled web browser such as Opera or Coinbase's Wallet.

What networks are supported?

Unlock is using the Ethereum blockchain. We have deployed our contracts on the main network, rinkeby and kovan.

Our production application available at https://app.unlock-protocol.com/ is connected to our mainnet deployment.

You can interract with our Rinkeby deployment by going to https://staging.unlock-protocol.com/